Ordering Info & Policies

/Ordering Info & Policies
Ordering Info & Policies2016-10-18T02:22:21-06:00
Track My Order2015-07-25T00:45:31-06:00

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Placing an Order2016-04-07T13:30:58-06:00

Online Orders
Shopping within Feng Shui Accents is the fastest and most convenient method for placing an order with us. However, if you prefer not to order on our website, feel free to call in your order.

Phone Orders
Call Toll Free: 1.855.429.3623 or +1.720.897.7838 9 am – 5 pm MST.

Credit Cards
We accept the following methods of payment: Visa, MasterCard, American Express, and Discover. Items are charged to your credit card before they ship.

International Orders
The site is currently not set to process international orders as it is hard to calculate shipping and tarriffs. Please contact us at hello@fengshuiaccents.com or call +1.720.897.7838 if you have additional questions about shipping your international order.

Order Confirmation
You will receive an order confirmation number at the conclusion of your order process as well as confirmation email, including an order number and an estimate of the total amount of your order.

Terms of Use2015-05-18T23:55:23-06:00

Thank you for visiting fengshuiaccents.com. We have prepared the information below to ensure that your experience on our website is one you’ll want to visit again and again. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, we’ll respectfully part ways. Although you may “bookmark” a particular portion of fengshuiaccents.com and thereby bypass this agreement, your use of this site still binds you to the terms. Sincefengshuiaccents.com may revise this agreement at any time, do visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Inaccuracies
We strive to present the most current, accurate, and reliable information on our website at all times. However, on the rare occasion, some of the information featured on fengshuiaccents.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, we will contact you right away and will reserve the right to make corrections to any existing orders with incorrect information.

If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your account.

Color Discrepancies
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that the color from your screen or monitor will be the exact color or shade of the product you receive. Please allow for some variances.

Privacy Policy & Security2016-10-18T02:22:26-06:00

Privacy Policy & Security
Thank you for shopping at fengshuiaccents.com. This privacy and security policy (“Policy”) outlines the information we collect about you, how we use the information and the choices you have to review, modify, and/or restrict our usage of this information.

Collected Information
Fengshuiaccents.com collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer’s shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this or other websites and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you.

 

Our Email List
We offer those who sign-up for our email list advanced notice of sales, new products, coupon codes, store specials and other news updates. If you would like to unsubscribe from our email list, you can unsubscribe at any time. We may that as easy to opt-in and opt-out. We will remove your name from our email list immediately upon request.

Secure Shopping
Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect you Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.
Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Policy Changes
Fengshuiaccents.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. Thefengshuiaccents.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.

Feel free to contact us with any questions about our Privacy & Security Policy.

Refunds2015-05-18T23:21:27-06:00

Refund Process
When a return can be facilitated within 30 days of purchase, a refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. For returns made more than 30 days after a purchase, we will issue a merchandise credit. Most returns will process in approximately two to four weeks, depending on your method of return.

Returns2015-05-18T23:26:53-06:00

Returns
It is our hope that you’ll be completely satisfied with your purchase at Fengshui Accents. We will certainly respect your right to your request for a return, exchange, or credit of our products if you aren’t completely satisfied of your purchase. Fengshui Accents accepts returns on all non-plant products within 30 days of purchase or shipment date when accompanied by an original sales invoice, packing list or order number. Within 30 days, we will refund your purchase via the original method of payment. After 30 days, we will refund your purchase with a store credit. If any return is not accompanied by a receipt or invoice, a merchandise credit will be issued at the current selling price. Please see below for some exceptions.

Live Plants
We ask that you take extra care with your living plants as they are perishable and subject to variable conditions such as weather, transportation, soil quality, watering, and positioning in your garden. Acceptance of our plant products at the time of sale is considered proof of good health and survivability. Because live plants are subject to variable conditions, we’re not able to offer a guarantee or refund.

Every effort will be made to replace the original plant material. For items not in stock, a merchandise credit will be issued.

For online customers, if a plant arrives damaged, dead, or does not meet your expectations, we will replace it free of charge or issue a refund. Please contact us at hello@fengshuiaccents.com within 48 hours of delivery for return instructions.

We are happy to share our expertise with you to maximize your success with our terrariums and plants. At the time of purchase, please refer to our planting and watering guideline sheets for more information on terrarium care.

To Initiate a Return
Please fill out the return/exchange form on the back of the packing slip or contact us at hello@fengshuiaccents.com. Alternatively, you can also fill out our return form at www.fengshuiaccents.com.

Shipping Times2016-10-18T02:22:26-06:00

 

Estimated Delivery Times

Regular delivery: 5-7 business days
Express delivery: within 3 business days
Overnight delivery: available for most items shipping within the contiguous U.S., with some limitations shipping to Alaska and Hawaii. Overnight orders placed on Friday will be delivered the following Monday.

We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24 hours of ordering; however, some orders may take up to 48 hours to process. Items ordered together may not be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay at the time of order. Should there be any other delay associated with your order, you will be notified within 10 days after placing your order.

Please note that we are unable to ship to P.O. Boxes.

*For Overnight and Express delivery, online orders must be places by 10 am EST.

Backorders2015-05-13T04:40:17-06:00

In the unfortunate event of backorders (it happens on occasion), you will be informed via email if an item is backordered. You will also be given an approximate date of shipment and be notified via email of any changes to the item status.